What I think, and where I learned it
Four positions I hold about doing this work, each one paid for by the project underneath it. Who I am and where I have worked is on thefront page.
Measure before you design, not after.
I shipped a dashboard redesign that lifted engagement 40% and still cannot tell you whether it solved the problem, because nobody captured the baseline. Task time, click depth and error rate take an afternoon to instrument.
Decide what the product may never say.
On my own product I wrote the prohibitions before the features: never promise someone they will hear a voice again, never put a user count on a page, never say unlimited about a thing with a ceiling. Honest copy is nearly free to specify and expensive to retrofit.
The opt-out has to be a real mode.
At Volkswagen I argued for an experience that cost the business money. Fleets could hide their data from the dealer network completely. Designing that refusal properly is what made the default trustworthy rather than just tolerated.
A green test run proves shape, not truth.
My AI feature scored 14 out of 14, and two of those answers contained things that never happened. A mechanical check cannot see a fabrication that is correctly formatted. Somebody has to read the output.
Interests
An interest
One honest sentence about what you actually do, not the category it belongs to.
An interest
One honest sentence about what you actually do, not the category it belongs to.
An interest
One honest sentence about what you actually do, not the category it belongs to.